Calls centres are constantly striving to improve by employing the very best systems and technology, including hosted call recording and hosted predictive dialler provisions. One organisation that has enjoyed considerable success in this field is Service Birmingham.
According to Call Centre Helper, the firm received an accolade at the Midlands Excellence Awards. In front of hundreds of business leaders, the company was commended for showing a clear commitment to continuous improvement.
The enterprise, which specialises in offering ICT and contact centre services, as well as council tax processes and business transformation services for Birmingham City Council, was identified as one of the region’s top performers.
Speaking after the ceremony, Midlands Excellence chief executive Ian Nield said: “This is a fantastic achievement for Service Birmingham and I congratulate them wholeheartedly.”
He added: “In today’s tough climate, a commitment to excellence can make the difference between failing and succeeding and I’d encourage other businesses to follow Service Birmingham’s lead and embrace the concept of performance improvement.”
Mr Nield went on to note that every organisation that was recognised underwent rigorous independent assessment.
Meanwhile, Service Birmingham chief executive Stewart Wren stated that the award reflects the commitment of the organisation’s staff at all levels to continuous advancement.
He continued: “Delivering services for Europe’s biggest local authority during this challenging financial environment demands dedication, vision and innovation. I’m proud to receive this award on behalf of the Service Birmingham team.”
To achieve the accolade, the organisation had to produce a detailed written submission that demonstrated its all-round performance. This was then assessed by a team of specialists and the experts also made a site visit before producing a report.
To help them move forward and operate as efficiently and effectively as possible, many call centres are taking advantage of hosted call recording and hosted predictive dialler provisions.